Privacy Policy

Last updated: October 20, 2026

Alupanelix ("we", "us", or "our") operates www.alupanelix.com, a website providing information about aluminum building materials and related products. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us.

1. Information We Collect

When you contact us through email, WhatsApp, or a website inquiry form, we may receive your name, company name, email address, telephone number, product requirements, and any other information you choose to provide.

The enquiry form asks for your name, email address and project requirements. You may optionally attach project drawings or reference files. Attachments may contain project details, contact information or other information you include. Please send only information you are authorised to share, and avoid sensitive personal information.

Drawing uploads accept PDF, DWG, DXF, JPG, PNG or ZIP files, with up to three files, 10 MiB per file and 15 MiB combined. Files are transmitted only when you submit an enabled form. If email delivery is unavailable, the form displays this and does not confirm a successful submission.

Our website or hosting providers may also process basic technical information such as IP address, browser type, pages visited, and access times for security and website operation. Cookies may be used where necessary for website functionality. If analytics or advertising technologies are added, this policy will be updated to describe them.

2. How We Use Information

We use information to respond to inquiries, provide product information and quotations, communicate about orders or potential business relationships, maintain website security, and comply with applicable legal obligations. We do not sell personal information.

3. Sharing and Third-Party Services

Information may be processed by service providers that support our website, hosting, email, and communications. If you choose to contact us through WhatsApp or another third-party service, that provider's own privacy policy may also apply. We may disclose information where required by law or to protect legitimate legal rights.

When website email delivery is enabled, enquiry details and attachments are routed to our sales mailbox through Resend, the email delivery service configured for this website. Our mailbox is hosted by Gmail. These providers process information to deliver and manage communications. See Resend's Privacy Policy, Google's Privacy Policy and, if you choose that channel, WhatsApp's Privacy Policy.

Cookies, Analytics and Google Advertising

As of the date above, this website does not include Google Analytics, Google Ads conversion tracking or remarketing tags. Submitting an enquiry does not automatically add you to an advertising audience or marketing mailing list.

Google may process information when you interact with an advertisement before reaching this website, under its own policies. Learn how Google uses information from sites and apps that use its services, or review your preferences at Google My Ad Center.

If we introduce analytics, advertising cookies, conversion tracking or enhanced conversions, we will update this notice to describe the information, providers and purposes involved, and obtain consent before activating technologies where required by law. You can also manage or delete cookies in your browser settings.

4. Data Retention

We retain inquiry and business correspondence only for as long as reasonably needed to respond to requests, manage business relationships, resolve disputes, or satisfy applicable legal requirements.

This includes drawings and attachments held with the enquiry. You can request deletion by email; records that must be retained for legal obligations or ongoing disputes may be kept for that purpose. We do not publish your drawings as project examples without permission.

5. Security

We take reasonable measures to protect information from unauthorized access, loss, or misuse. However, no internet transmission or electronic storage method is completely secure.

6. Your Choices and Rights

Depending on applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also ask us to stop using your information for certain purposes. Contact us using the details below; we may need to verify your request.

Where applicable, you may also request restriction or portability, object to processing, withdraw consent without affecting earlier lawful processing, and complain to your local data protection authority. We use enquiry information to take steps at your request before a contract, manage business communications and protect our website; where required, we rely on consent or legal obligations.

7. International Communications

Because we serve customers internationally, information you send may be processed in countries other than your own. We handle such information in accordance with applicable requirements.

Our business communications are handled in China, and hosting and communication providers may process data elsewhere. Where applicable law requires safeguards for an international transfer, those safeguards must apply to the relevant processing.

8. Children's Privacy

Our website is intended for business users and is not directed to children. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy as our website or practices change. The updated version will be posted on this page with a revised date.

10. Contact Us

For questions or privacy requests, contact Alupanelix at [email protected].